Top Customer Questions

Gift with purchase: How does the offer work?

Once the items in your cart meets the purchase threshold, select the link in the global banner to the collection page where the gift is located, then add one gift item to your cart. The threshold value excludes gift card purchases, sitewide discounts, taxes and shipping. The gift item will appear as a $0.00 item in the cart and in checkout.  Limit one free gift
per purchase per customer. Limited quantities. Offer is valid while supplies last



Club Justice is back on shopjustice.com! What are the perks and details of the new program?

Yes, Club Justice is back! Better than ever and available only on shopjustice.com! Find more information about the program, the new ways to earn points (referrals, writing reviews, email and sms sign up to name a few), new rewards and more here.  Or view more Club Justice FAQs.

Can I cancel or change my order after submitting it?

Unfortunately, once an order is placed it cannot be changed or canceled. Find information about returns here.

What sizes do you offer in your product selection?

The Justice size range is from 5/6 (XS) to 20 plus (XXL). In denim, in addition to regular and plus, slim sizes are offered. Size ranges may differ in certain categories - we recommend you check the size chart to see if the item you're looking for is available in the size you need. Size charts may be found on the product page. Tip: certain sizes sell out fast due to demand - we recommend you frequently check the new arrivals section and purchase quickly so you are able to purchase the size needed when it first arrives.

Product Reviews: Where do I find them and how do I submit one?

We love customer feedback on products and hope you do too! Our amazing Shop Justice community rates and reviews our products after buying them, and you can read their reviews on each product during your shopping experience.


To see product review star ratings and customer feedback, as well as customer questions and our answers, sign-up and sign-into your shopjustice.com account here.


You'll then see the star ratings at the top of the product page. Select the stars and you'll see the reviews, the questions & answers and will see where you can write a review or ask a question! Or you may scroll to the bottom of the product page.

If you don't have an account, you'll find the reviews at the bottom of the product page, but you will not be able to write a review or question.



If I return my item, when will I receive my refund?

We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items purchased from ShopJustice.com within 45 days of the order date. Refunds will be provided for items eligible for return in the manner in which the original purchase was made. Please allow up to 3-4 weeks for your return to be processed and a refund to be issued. Look here for more information about returns or to initiate a return.

I have a gift card I obtained before January 15, 2021 – can I use it?

All physical gift cards, eGift cards and store/merchandise credits issued before January 15, 2021 were required to be redeemed by January 15, 2021 online or in-store, while the Justice sale and closeout event was ongoing. After that date, physical gift cards and merchandise credits will not be redeemable at ShopJustice.com or anywhere Justice merchandise is sold.

Shopjustice.com now offers e-Gift cards, find out more on our gift card page.

Who do I contact about items purchased from Justice before January 15, 2021?

The Justice brand was sold in late 2020 and held a closeout sale, which ended on January 15, 2021.

Orders placed between November 13, 2020 and January 15, 2021 were Final Sale and non-returnable.

To track an order placed during the closeout sale, refer to the tracking link in the shipping confirmation sent. We don't have any access to information regarding orders placed prior to Ascena transferring ownership to us, so we are not able to help you directly. If you returned an order and were not refunded, have a standing order that you were charged for but did not receive, or have an open claim for non-delivery of goods, you may want to contact your credit card company to discuss resolution options.

For product related questions for items purchased prior to 1/21/21, unfortunately, we do not have access to that information.

Do you have any Justice store locations?

Justice no longer has physical store locations and currently has no plans to open stores. Shop for all things Justice at ShopJustice.com! Follow us on Instagram and Facebook to stay up to date on all things Justice.

Do you or when will you ship outside the US?

To order items for shipment outside of the United States please visit global.shopjustice.com .

Why do I see an extra Colorado State Tax?

A new retail deliver fee is taking effect in Colorado on July 1, 2022. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. This will add a layer of compliance complexity for both in-state and out-of-state retailers.The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers, no matter who owns or operates the vehicle used to make the delivery, and whether the delivery originates in Colorado or another state. Retailers must separately state the retail delivery fee on all customer invoices and receipts. Note: the fee is levied on all qualifying deliveries, even when shipping is free.

Exceptions:The fee doesn’t apply when otherwise taxable goods are delivered to a purchaser that is exempt from the state sales tax, such as government or charitable organization.Likewise, the fee doesn’t apply to deliveries of nontaxable goods, including wholesale sales, so long as the property delivered is exempt from the state sales tax. If a delivery includes both taxable and exempt goods, the delivery fee will apply.